Complaints
The vast majority of concerns and complaints can be resolved informally.
There are many occasions where concerns are resolved very quickly through the class teacher or office staff or Headteacher.
All parents must feel able to raise concerns with members of staff without any formality, either in person, by telephone or in writing.
However, a complaints procedure exists (below) for those parents who wish to pursue a complaint through more formal channels.
There are many occasions where concerns are resolved very quickly through the class teacher or office staff or Headteacher.
All parents must feel able to raise concerns with members of staff without any formality, either in person, by telephone or in writing.
However, a complaints procedure exists (below) for those parents who wish to pursue a complaint through more formal channels.